Wellbank Limited (“WellbankHub”) is committed to protecting your personal data and upholding your rights under the UK GDPR and the Data Protection Act 2018.
- DATA CONTROLLER & CONTACT
- Data Controller: Wellbank Limited (trading as WellbankHub)
- Data Protection Officer: Dawan Alom
- Address: 110 Manchester Road, Haslingden, BB4 6NP
- Email: da@wellbankhub.uk
- Telephone: 01706218835
- ICO Registration Number: 00013933179
- LAWFUL BASES FOR PROCESSING
We process personal data under the following lawful bases:
- Contractual Necessity: To negotiate, execute, and manage tenancy agreements and landlord terms of business (e.g., referencing, rent collection, property management).
- Legal Obligation: To fulfill statutory obligations (e.g., Right to Rent checks, Anti-Money Laundering checks, tax reporting).
- Legitimate Interests: For property maintenance, fraud prevention, and operational management.
- Consent: Where you have given explicit consent for optional communications or marketing.
- DATA WE COLLECT & THIRD PARTIES SHARED WITH
We apply strict data minimization and only share necessary details with trusted third parties:
- Referencing & Credit Agencies: To verify identity, affordability, and financial history.
- Maintenance Contractors & Inventory Clerks: Limited to tenant contact details strictly required to arrange property inspections or repairs.
- Utility Management Companies & Councils: To update account liability at tenancy commencement and termination.
- Deposit Protection Schemes: Deposit Protection Service (DPS) for deposit registration.
- Regulators & Redress Schemes: Property Redress Scheme (PRS059588), UKALA Client Money Protection (UKALA 22774), and the Information Commissioner’s Office (ICO 00013933179) when legally or regulatory required.
- DATA RETENTION PERIODS
Personal data is retained only as long as necessary to fulfill its purpose and comply with statutory duties:
- Tenancy & Financial Contracts: 6 years following the end of the tenancy or contract term (statutory limitation period).
- Unsuccessful Applications: 6 months following the decision date.
- Financial & Accounting Records: 6 years following the end of the relevant tax year.
- YOUR RIGHTS & COMPLAINTS
You have the right to request access, rectification, deletion, or restriction of your personal data.
To raise a concern or complaint regarding your data:
- Internal Complaints: Contact our DPO at da@wellbankhub.uk or view our complaint process at www.wellbankhub.uk/complaint-policy.
- Regulatory Escalation: You have the right to lodge a complaint directly with the Information Commissioner’s Office (ICO):
- Website: www.ico.org.uk
- Helpline: 0303 123 1113
- Registration Number: ICO 00013933179
